At Kent Mobile Tyre Services (“we,” “us,” or “our”), operating via kmtservices.co.uk, we are committed to protecting and respecting your personal privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you request an emergency call-out, book a mobile tyre fitting, or contact us via our website, phone, or WhatsApp, we may collect the following personal information:
-
Contact Details: Full name, phone number, and email address.
-
Location Data: Breakdown location, home address, or postcode for mobile technician dispatch.
-
Vehicle Information: Vehicle registration number, tyre dimensions, and vehicle make/model.
-
Payment Information: Payment card details or transaction notes processed securely via certified payment providers.
-
Technical & Usage Data: IP address, browser type, and interactions on our website collected via standard web analytics.
2. How We Use Your Data
We use your personal data strictly to deliver our 24/7 mobile tyre fitting and breakdown services across Kent:
-
Service Delivery: Dispatching mobile fitters to your exact location, providing instant quotes, and processing payments.
-
Communication: Calling or sending SMS/WhatsApp updates regarding technician arrival times or job updates.
-
Customer Support: Responding to inquiries, feedback, or post-service reviews.
-
Legal Compliance: Maintaining tax and accounting records in compliance with UK business standards.
3. Legal Basis for Processing Data
Under UK GDPR, we process your information based on the following legal grounds:
-
Contractual Necessity: Required to fulfill our mobile tyre fitting service agreed upon with you.
-
Legitimate Interests: Necessary for running, improving, and securing our business and customer experience.
-
Legal Obligation: Required to meet statutory tax, accounting, and legal requirements in the UK.
4. Data Sharing & Third Parties
We never sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited data only with:
-
Field Technicians: Directly sharing location and tyre details to complete your call-out.
-
Payment Processors: Secure third-party platforms handling card payments.
-
Legal Authorities: Where required by law or to protect the safety of our customers and emergency staff.
5. Data Security & Retention
We enforce strict encryption protocols (HTTPS) and digital security measures to protect your personal data from unauthorized access or disclosure. We retain personal records only for as long as necessary to comply with standard UK accounting and legal requirements.
6. Your Rights Under UK GDPR
Under UK data protection laws, you have the right to:
-
Request access to the personal data we hold about you.
-
Request corrections to any inaccurate or incomplete details.
-
Request the deletion of your personal data where there is no legal reason for us to retain it.
-
Object to or restrict processing of your personal information.
7. Contact Us
For any privacy inquiries, data deletion requests, or questions regarding this policy, please contact us:
-
Business Name: Kent Mobile Tyre Services
-
Website: kmtservices.co.uk
-
Phone: 07443 370744
-
Email: info@kmtservices.co.uk
- Address: 1 Fareham Walk, Maidstone, Kent, ME15 8UW