New Tyres Maidstone

 
 
 
 
  EXCELLENT  
  
 Based on 905 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Hannah Stiling 
 
 
 
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Both guys I dealt with today were great and so helpful when I called them for a flat tyre. Hussain and another young man Charanjit
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Adam Dodd 
 
 
 
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Hussain - excellent quick service
  
 
  
 
 
 
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 jodie wilson 
 
 
 
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Charanjit, very quick and efficient!
  
 
  
 
 
 
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 Louise Lamb 
 
 
 
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charanjit - wow! What excellent service! Thank you so much!
  
 
  
 
 
 
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 Daniel Forster 
 
 
 
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Charanjit was excellent! Noticed a nail in my tyre and couldn’t be repaired, he arrived promptly and completed the job in 15 mins! Incredible service, Thankyou very much
  
 
  
 
 
 
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 Tim Warran-smith 
 
 
 
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Charanjit came out within 1 hour and changed 4 tyres at my site: great price and great service. 100% recommend
  
 
  
 
 
 
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 A B007 
 
 
 
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I would not use Kent Mobile Tyre Services again. Our experience was extremely disappointing, not simply because they were delayed, but because of the poor communication and the way we were treated.

My 91-year-old mother contacted them after suffering an emergency tyre failure. A flint had torn the tyre, and because her car does not carry a spare wheel, she was unable to continue her journey.

She was initially told they would be with her within 90 minutes. Shortly afterwards, she received a text message confirming the price and the estimated 90-minute arrival time. However, that was the only communication she received. There were no updates to explain the delays, and the text came from a telephone number that did not accept incoming calls, so she couldn’t even reply to it for an update.

We completely understand that the 90-minute arrival time was only an estimate and that delays can happen. What was unacceptable was that they failed to keep her informed. Every time we telephoned for an update, the estimated arrival time was pushed back again. At no point did they proactively contact her or give a realistic indication of when they would actually arrive.

This left a 91-year-old lady stranded in extremely hot weather with no certainty about when help would arrive. Had we been given an honest timescale from the outset, we could have arranged alternative assistance much sooner instead of waiting on repeated assurances that they were nearly there.

Eventually, after I had reached my mother, I called again and was told they were “another 15 minutes away”. By this point, after hours of changing estimates, we had lost confidence that this would be accurate, so I explained that we no longer required their services and would make alternative arrangements. I also explained my mother’s age and the circumstances she had been left in.

Rather than showing any understanding, the person I spoke to became rude and said, “It’s because of people like you I think we shouldn’t take on jobs.”

I found that response completely unacceptable. Delays are sometimes unavoidable, but clear communication, honest expectations and basic courtesy are not. Mobile tyre services charge a premium because people rely on them in emergencies, and customers are entitled to expect reliable communication and professional customer service.

We have absolutely no objection to paying a premium for a good service. Unfortunately, this experience fell a very long way short of that. Based on our experience, I would recommend using a company that is open, honest and respectful when things don’t go to plan.

If Kent Mobile Tyre Services had simply kept us updated and been honest about the likely delay, this review would probably never have been necessary.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Annmarie Dart 
 
 
 
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Honestly great! Turned up within half an hour, kept in touch by text, charged me what they’d quoted me, fast efficient service. Would 100 percent recommend and use again.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Martin Sayer 
 
 
 
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Charanjit came out to provide a new tyre for my sons car, at his work place, following am puncture. Arrived on time, good service, pleasant guy. Thanks. Martin Sayer
  
 
  
 
 
 
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 Abigail Lapthorn 
 
 
 
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Hussain was amazing. Called at 8.15pm my tyre was changed and all ready to go by 9.10pm - made what was a really stressful situation so much easier. Quick, professional and great job. Would 100% recommend!
  
 
  
 
 
 
 
   
 
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